Our shipments are international, and after customs clearance, regional delivery is carried out by local postal services or partner carriers, always through a trackable service.
The package may be delivered to third parties at the specified address, such as doormen or receptionists.
It is not possible to schedule a specific delivery date or time.
Address changes after dispatch are not possible.
In cases of delivery irregularities, a formal complaint will be filed with the postal service. The response time is up to 5 business days. We emphasize that delivery times may be adjusted by the postal service without prior notice, in which case we are committed to seeking alternatives to ensure your order is delivered as quickly as possible.