The estimated delivery time may vary depending on the customer’s location, usually ranging from 2 to 5 business days.

Note: We offer free worldwide shipping.

All orders are processed and dispatched within 24 to 48 business hours (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

After completing the purchase on getflootly.com, the customer will receive a confirmation email.
Once the order has been shipped from our distribution center, we will send another email containing the tracking code.

The delivery period begins from the date the order is posted and the tracking code is made available.

Before shipping, all products undergo strict quality control to ensure they are delivered in perfect condition.

Our shipments are international, and after customs clearance, regional delivery is carried out by local postal services or partner carriers, always through a trackable service.

The package may be delivered to third parties at the specified address, such as doormen or receptionists.

It is not possible to schedule a specific delivery date or time.

Address changes after dispatch are not possible.

In cases of delivery irregularities, a formal complaint will be filed with the postal service. The response time is up to 5 business days. We emphasize that delivery times may be adjusted by the postal service without prior notice, in which case we are committed to seeking alternatives to ensure your order is delivered as quickly as possible.

Get Flootly guarantees the right to free exchanges, reshipments, or returns in cases related to delivery issues or defective products.

To request this service, the customer must contact us through our support email, providing:

• The order number;
  
• A photo or video of the product demonstrating the defect or issue.
  

The reshipment will be carried out at no additional cost if the order meets one of the following criteria:

• Defective item – damaged or broken product upon delivery;
  
• Incorrect item – discrepancy from the ordered product, including model, size, color, or style.
  

Our goal is to ensure that you receive exactly what you purchased, in perfect condition and within the established timeframe.